What is А1 Guru?

A1 Guru is a platform offering customers assistance and support regarding all their enquiries related to A1 services, without the need of visiting A1 stores or calling the Contact Center, with a single aim of providing top-notch customer service.

A1 Macedonia has won the second place at the Ecommerce Awards in the “E-Merchant with the Best Customer Care Services” category.

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Meet Slavcho - A1 Guru virtual expert

The virtual expert Slavcho is a chatbot understanding and speaking both Macedonian and Albanian. The communication with Slavcho is completely free of charge and you can reach him on our webpage or via the Viber and Facebook Messenger.

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Slavcho provides:

Assistance and technical support regarding the use of mobile and fixed services offered by A1 - internet, telephony and TV
Assistance when paying your monthly bills, fast, safely and simply
Assistance when checking your balance and credit top up for prepaid customers
Services and bundles activating and deactivating, as well information on tariff plans and promotions
Recommendations for choosing new phone

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Digital Technician - available 24/7 via My A1

This service will help you detect and eliminate any potential issues related to your fixed services yourself: internet, TV and fixed line. The Digital Technician is available via My A1 (app and web portal).

The Digital Technician allows you as follows:

Fix any potential issues, fast and simple
Check the functionality of your fixed services, check if your devices are connected, which TV bundles are active, change your Wi-Fi network settings etc.
Resolve any issues fast, without waiting or calling the Contact Center.

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Video support

With this service, through a video call our A1 agents will help you connect your equipment or solve any potential issues you may experience with the digital TV service.

If the user wishes to get video support, they will be sent SMS containing a link for the video call that the user can use to initiate a video call from their mobile phone. Once the call is made, please use the back phone camera to show the agent what you are trying to connect.

The video support will assist you as follows:

To resolve any issue connected to digital TV service (scanning TV channels, finding the exact source on your TV etc.)
To connect equipment provided to the user for independent installation
To connect internet equipment (proper connection of modem/router cables)

A1 Guru Tutorials

The advices in the A1 Guru tutorials provide clear and step-by-step instructions on how to use A1 services: video instructions on installation and device setting, activation and deactivation of bundles, paying bills etc. Video tutorials are constantly updated and new content is being added regularly.