What is А1 Guru?
A1 Guru is a platform offering customers assistance and support regarding all their enquiries related to A1 services, without the need of visiting A1 stores or calling the Contact Center, with a single aim of providing top-notch customer service.
Meet Slavcho - A1 Guru virtual expert
The virtual expert Slavcho is a chatbot understanding and speaking both Macedonian and Albanian. The communication with Slavcho is completely free of charge and you can reach him on our webpage or via the Viber and Facebook Messenger.
- Assistance and technical support regarding the use of mobile and fixed services offered by A1 - internet, telephony and TV
- Assistance when paying your monthly bills, fast, safely and simply
- Assistance when checking your balance and credit top up for prepaid customers
- Services and bundles activating and deactivating, as well information on tariff plans and promotions
- Recommendations for choosing new phone
A1 Guru Tutorials
The advices in the A1 Guru tutorials provide clear and step-by-step instructions on how to use A1 services: video instructions on installation and device setting, activation and deactivation of bundles, paying bills etc. Video tutorials are constantly updated and new content is being added regularly.