A1 Guru is a platform offering customers assistance and support regarding all their enquiries related to A1 services, without the need of visiting A1 stores or calling the Contact Center, with a single aim of providing top-notch customer service.

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Meet Slavcho - A1 Guru virtual expert

The virtual expert Slavcho is a chatbot understanding and speaking both Macedonian and Albanian. The communication with Slavcho is completely free of charge and you can reach him on our webpage or via the Viber and .

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Slavcho provides:

  • Assistance and technical support regarding the use of mobile and fixed services offered by A1 - internet, telephony and TV
  • Assistance when paying your monthly bills, fast, safely and simply
  • Assistance when checking your balance and credit top up for prepaid customers
  • Services and bundles activating and deactivating, as well information on tariff plans and promotions
  • Recommendations for choosing new phone
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A1 Guru Tutorials

The advices in the A1 Guru tutorials provide clear and step-by-step instructions on how to use A1 services: video instructions on installation and device setting, activation and deactivation of bundles, paying bills etc. Video tutorials are constantly updated and new content is being added regularly.

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