Support A1 Net Protect
Protect your device and
surf safely
Protect your device and surf the web carefree and safely on the fastest mobile network with the new A1 Net Protectservice!
In times like these, when we cannot imagine spending our day not being online, we need to be aware that although the internet is useful when it comes to staying connected with our family and friends, sharing photos and videos, we are still constantly exposed to many attacks raising safety risks, and therefore, we need to protect our mobile devices.
The А1 Net Protect service, via the A1 mobile network, protects your device against various cyber threats, unsafe web sites, viruses, phishing sites and malwares.
TRY IT FOR FREE! Activate the A1 Net Protect service 1 month FREE OF CHARGE and surf the web safely on the A1 mobile network.
The service is available to all mobile A1 prepaid and postpaid customers.
After the expiry of the trial period, 29 MKD monthly service rate applies.
A1 Net Protect protects your device against:
Phishing
Attempts of taking over personal data through fake e-mail addresses or web sites, or more precisely, attempts for identity theft.
Malware
Malicious software entering your device and causing further damage. Well-known examples are viruses and Trojans.
Botnets
Misusing your device to send spam, viruses or personal data without your knowledge.
Spamsites
Web pages showing fake commercial content promoting additional benefits, discounts, prizes or deals.
Compromised
Hacked web pages used for distributing malicious software.
Cryptomining
Digital currencies generation (e.g. bitcoins). Attackers use your hardware to try to “dig” digital currencies without your knowledge. This makes your device slower and increases your electricity consumption.
A1 Net Protect offers protection on network level, thus rendering the access of any potential attackers to your data much more difficult. This means that when connecting to A1 mobile network (both in the country and abroad), the service is automatically detecting and blocking unsafe web pages and apps and it notifies you on every internet threat detected.
On the A1 Net Protect portal, you can get overview of all the threats that your device was protected against when connected on A1 network. Here, you can choose additional protection option.
Overview and settings
How to activate/deactivate:
TRY IT FOR FREE! Activate the A1 Net Protect service 1 month FREE
OF CHARGE and surf the web safely on the A1 mobile network.
The service is available to all A1 mobile customers.
To activate
Send SMS with the text “START PROTECT” to 140 007
To deactivate
Send SMS with the text “STOP PROTECT" to 140 007
In the My A1 app, access
Packages > Available national services > A1 Net Protect
By calling the Contact Center on 077 1234
At the closest A1 store
The service is available only on A1 mobile network and no additional software installation is required. After the expiry of the trial period, 29 MKD monthly service rate applies.
Overview and settings for the A1 Net Protect service
On the A1 Net Protect portal, you can get overview of all the threats that your device was protected against when connected on A1 network. Here, you can choose additional protection option. You can choose as follows:
- Security
Web pages/apps containing internet threats and viruses; - Adult
This category includes web pages/apps containing pornography, gambling or weapons;; - Crime
This category includes web pages/apps containing links to drugs, racism, violence and terrorism; - Advertising
This category includes web pages containing ads, web and email address systems tracking users’ activities online.
Log into the portal as follows:
- Automatic login - when accessing the login link, the mobile data should be on to be automatically recognized and to be granted access
- Phone number login - enter your phone number and the code sent in SMS
- Log in using your My A1 username and password.
FAQ
The A1 Net Protect service is integrated into A1 Macedonia mobile network. The service is designed to automatically recognize unsafe sites and apps and to block them even before you access them, to protect you against unsafe software.
The A1 Net Protect service can be activated by sending SMS with text "START PROTECT” to 140007 or via the My A1 app in the section Packages > Available national services > A1 Net Protect.
A1 Net Protect works on all types of mobile devices, as it operates via the A1 Macedonia mobile network.
Dangers while using internet exist even when accessing via mobile phone or tablet. Just like connecting to the internet on your laptop or PC, you can also be exposed to dangers operating in the background that you cannon notice immediately even when connecting via your phone.
Do I need to install a special app on my mobile device to be able to use the A1 Net Protect service?
No, no app installation is required to be able to activate and use the A1 Net Protect service.
Yes, the A1 Net Protect service protects you every time you use the internet via the A1 Macedonia mobile network.
Yes, if a device having activated A1 Net Protect has its Hotspot on, other devices using internet via that Hotspot will be protected while using mobile internet.
A1 Net Protect is designed to deactivate threats as soon as it encounters it, by blocking the access to the webpage or the app.
The monthly rate applicable to the service after the end of the promo period is MKD 29.00. In the month of using the promo period, you will be charged proportionally for the days in which the service has been used. Deactivation will be recorded immediately when requested, but will take place after the expiry of the billing period. That means that in the event the customer has requested for service deactivation, they will still be able to use the service all the way to the expiry of the ongoing billing period, and the whole amount of the monthly rate will be charged.
We recommend paying attention to the recommendations and the notifications of A1 Net Protect; in the event you ignore the warning and still visit the website, you will be exposed to danger and you need to be aware of the risks.
A1 Net Protect contains a base of unsafe web pages and apps which have been identified on global level. The service is designed to automatically detect if a webpage you are searching for is unsafe, that is, it contains viruses or malware or is a phishing site. Its base is constantly being updated.
The A1 Net Protect service also works in roaming every time when you use mobile internet (in roaming), irrespective of the carrier you have selected.
The A1 Net Protect service offers much more than a simple protection when connecting to mobile internet. Additionally, you can also activate settings as follows:
- Web pages/Apps with entertainment contents. In this section, the service can enable access to this type of web pages/apps in a given period of the day;
- Web pages/Apps with violent contents;
- Web pages/Apps with adult contents;
- Web pages/Apps with advertisements.
All settings can be adjusted on A1 Net Protect portal available at www.a1.mk/netprotect which can be accessed via "Automatic login" (when accessing the link, the mobile data should be on to be automatically recognized and to be granted access) or via the other standard login methods using SMS PIN or using My A1 username and password. We recommend accessing the service using the "Automatic Login" option.
The A1 Net Protect service can be deactivated by sending SMS with text "STOP PROTECT” to 140007 or via the My A1 app in the section Packages > Available national services > A1 Net Protect.
The list of unsafe sites and apps is constantly being updated with each threat it manages to detect.
There is no limitation in terms of the number and the type of web pages which can be added to the black or the white lists via the A1 Net Protect portal.
There is no limitation in terms of the frequency of edits of the white or the black lists via the A1 Net Protect portal.
Any edits consisting of switching certain webpage (from white to black list and vice versa) which requires manual intervention of the user at the A1 Net Protect portal will be valid within 15 minutes.
The A1 Macedonia network is secure; however, when using mobile internet, you might access web pages or apps which are not secure. As you can never be completely sure that a certain link, webpage or app are completely safe, the A1 Net Protect service is there to protect you against this type of threats online.
A1 Net Protects works exclusively through the A1 Macedonia mobile network and DOES NOT work when customers access the internet via Wi-Fi.
