User support

What is A1 Live Shop and how does it work?

A1 Live Shop is a virtual store allowing you to speak directly to A1 sales agents live through video streaming and to take a look at the device you like from up-close, as well as to get answers to any additional questions you might have in relation to a device or a service you might be interested in.

To connect to the A1 sales agents live via the virtual store, please follow these two steps:

  1. Click on the icon with the A1 sales agent which will pop-up on our website available at www.A1.mk.
  2. Enter your phone number and the first available A1 sales agent will call you back as soon as possible from the phone number 0800 7 8888.

The sales agent will appear on your screen, and will explain in real time anything you would like to know and will also show any device you might be interested in.

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