Valid from 04.2018
Which information do we collect?
When you visit the Website, your privacy is fully respected.
When you visit the website, A1 Macedonia processes your personal information (personal identification information and contact information) only if you voluntarily provide it by registering on our website to use our services and products, such as activating or deactivating certain services, prepaid registration, status information about your subscriber relationship, online orders, online bill payment, prize games, surveys. We emphasize that with online bill payment, A1 Macedonia does not have access to the data associated with your payment card or bank account, as they are sent directly to CASIS and the bank through a secure connection.
For which purposes is the collected data and information used?
We process your personal information:
- To enable the online use of our services and products, with the aim of improving customer experience by upgrading the quality of customer service, i.e. responding more efficiently to your requests and providing the necessary support and
- To administer the content, promotions, surveys and other functionalities of the site in order to improve its quality and the services it offers.
Your personal data will not be processed for any purpose other than the purpose for which it was collected. The processing of your personal information for any other purpose may only be carried out on the basis of your prior consent.
How is personal data processed?
A1 Macedonia performs the processing of your personal data in accordance with the regulations for personal data protection of the Republic of Macedonia, taking all prescribed technical and organizational measures for secrecy and protection of the processing of personal data at its disposal. Employees of A1 Macedonia are obligated to keep all information (including personal data) confidential during the course of their work. A1 Macedonia applies security measures to the collection, storage and processing of information to protect against unauthorized access, alteration, disclosure or destruction of your personal data, as well as non-personal data stored on our site. Personal data may only be disclosed to the competent authorities in a procedure prescribed by law.
Given the nature of the Internet, it should be noted that passive and automatic collection of data about its users' habits and preferences is automatic. When the web site is visited by the users, A1 Macedonia may also record information related to them, which in itself is not sufficient to identify a particular person and are statistical indicators used to improve the quality of the web site. Such information may include the name of the internet browser, the type of computer, and technical information about the connection used by the user to visit the site, such as the operating system and Internet service provider, IP (Internet Protocol) addresses which are provided by the ISPs and are different for each internet user and similar information.
Internet browser cookies
"Cookies" are small text files that are stored on your computer to track the movement of your browser through the site, but are not linked to your personal information you have provided to us. With the help of such files, A1 Macedonia monitors the movement of visitors to the site and thus collects data to improve the user experience and to optimize and improve the functionality of the website. The website contains only such cookies that are stored on the user's computer for as long as they are placed in the browser. Users may choose to set their internet browsers to reject cookies. If users choose this option, certain parts of the site may not function as intended.
Google, Facebook and other third parties display AdWords i.e. "ads" across various websites and applications that the user visits and uses. These ads are also based on previous user visits to A1 Macedonia's website using cookies.
Users can set their own preferences for how Google and Facebook advertise to them by accessing the following pages: For Google: https://support.google.com/ads/answer/2662922?hl=en, and for "Facebook": https://www.facebook.com/ads/website_custom_audiences/. The user may completely opt out of this type of advertising based on their previous interest by adjusting the cookie settings in the browser used by the user. DoNotTrack ("DNT") is a functionality that allows the user to set up their web browser in a way that informs web sites that they do not want their browsing to be monitored. The user can enable or disable the "DNT" functionality by visiting the "Preferences" or "Settings" section of the web browser they are using.
Acceptance of conditions