User support

You can check the list of operators for prepaid and postpaid users here.

Depending on the country you are traveling to, we have gold partners, which are mobile operators abroad through which you can make calls most advantageously while using their network, and silver partners, which are the other operators in those countries.

To use mobile internet abroad, you need to make adjustments on your mobile device depending on the operating system.

For Android devices:

1. Go to Settings > Connections > Mobile Networks > Access Point Names.
2. Tap Add in the top right corner.
3. In the fields Name, APN, Username, and Password, enter internet.
4. Other fields do not need to be changed and should remain empty.
5. Tap the three dots in the top right corner and select Save to save the settings. You will then return to the APNs menu.

For iOS devices:

1. Go to Settings > Mobile Data > Mobile Data Network > Access Point Names.
2. In the fields APN, Username, and Password, enter internet.
3. The settings will be saved after returning to Mobile Data in the top left corner.

Additionally, make sure that Data Roaming is enabled on your phone.

Finally, check via the Mojot A1 application whether your number has any roaming ban or internet roaming ban applied.

Yes, mobile internet will be charged according to the roaming rates in the country you are visiting. You can find the list of countries and operators at the following link.

Since July 1, 2021, a change in the roaming regime – RLAH (Roam Like At Home) – has been applied, meaning that roaming conditions are the same as in your home network. RLAH applies between the Western Balkans countries (WB6) and includes: Macedonia, Serbia, Montenegro, Bosnia and Herzegovina, Albania, and Kosovo.

For full protection from charges, you can activate a mobile internet roaming package, which ensures complete protection from unexpected costs. Additionally, if you do not want to use mobile internet while roaming, you can activate the “Ban on internet roaming” through the Mojot A1 mobile application.

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store;  or
• Huawei AppGallery.

All traffic via Viber and FB Messenger is charged as internet data usage. This means that if you use these apps while connected to WiFi, there is no additional charge. However, if you use mobile internet, the charges will apply according to the mobile internet rates of the roaming partner you are connected to at that time.

The prices for internet data used abroad are defined and can be viewed at the following link.

For full control over roaming costs, you can activate a mobile internet roaming package. Additionally, if you do not want to use mobile internet while roaming, you can activate the “Ban on internet roaming” through the Mojot A1 mobile application.

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store;  or
• Huawei AppGallery.

Internet roaming is a basic option that is active/enabled when your subscription number is activated. Free activation and deactivation of the “Internet roaming” service can be done through the Mojot A1 application. For full control over roaming costs, you can also activate a mobile internet roaming package.

If you receive a notification that you have reached 1,000 MKD including VAT for internet used in roaming, without any discounts applied and with access to internet roaming suspended, this means that if you are not using an internet roaming package, your internet usage abroad has been charged at the regular rates of the operator in the country you are connected to.

If you reply to the message with START ROAMING to the number 140999, you agree to continue using internet roaming at regular rates.

If you are using an internet roaming package, set your device to manual network selection, choose the operator to which your package applies, and then reply with START INTERNET to 140362 to continue using the internet roaming service.

You can activate a ban on internet roaming for free in the following ways:

• Send an SMS with the text STOP INTERNET to 140050;
• A1 Guru Slavcho;
• Through the Mojot A1 app in Packages > Bans; or
• Via the automated phone system by calling 0771234 and following the steps.

You can also activate the internet roaming ban by calling the A1 Contact Center at 0771234 or visiting an A1 sales store. The service is charged 90 MKD once, including VAT.