Roaming is a basic service that is activated/enabled by the operator unless otherwise requested. Roaming services are the same as those you use at home – calls, mobile internet, SMS, and MMS.
You can check if the roaming service is active through the „Mojot A1“ mobile application under the “Packages” section.
You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:
Internet roaming is a basic option that is active/enabled when the subscription number is activated. Free activation and deactivation of the „Internet Roaming“ service can be done through the „Mojot A1“ application. For full control over roaming costs, you can activate a mobile internet roaming package.
You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:
Turn airplane mode on and off, disable mobile data and internet roaming. Switch off your device, remove the SIM card, and then turn the device back on. Set the network mode to 2G/3G/4G and then manually search for the network.
Also, test the SIM card in another mobile device to see if the issue persists.
If you still cannot connect to the network after these checks, please contact the Contact Center at +389771234 or send us an email at kontakt@A1.mk.
If you receive a notification that you have reached 1,000 MKD including VAT for internet used in roaming, without discounts included, and access to the internet roaming service has been stopped, this means that if you are not using a roaming internet package, the internet usage in roaming has been charged at regular rates according to the operator in the country you were connected to.
If you reply to the message with the text START ROAMING to 140999, you agree to continue using the internet roaming service at regular rates.
If you receive a notification that you have reached 1,000 MKD including VAT for internet used in roaming, without discounts included, and access to the internet roaming service has been stopped, and you are using a roaming internet package, set your device to manual network selection, choose the operator for which the package is active, and then reply with START INTERNET to 140362 to continue using the internet roaming service.
Through the “Mojot A1” application underPackages > Bans; or
Via the automated voice system by calling 0771234 and following the steps.
You can also activate the internet roaming ban by calling the A1 Contact Center at 0771234 or visiting an A1 store. This service is charged 90 MKD one-time, including VAT.
Through the “Mojot A1” application under Packages → Bans; or
Via the automated voice system by calling 0771234 and following the steps.
You can also activate the roaming ban by calling the A1 Contact Center at 0771234 or visiting an A1 sales store. This service is charged 90 MKD one-time, including VAT.
