User support

A1 Macedonia issues bills in several billing cycles, assigned upon contract signing. The billing cycle cannot be changed.

You can receive your bill in electronic format via email or SMS, or in paper format by post. Email and SMS are the fastest ways to receive your bill immediately after the billing cycle ends.

Details such as the due date, account number, or subscriber number can be found in the top right corner of your bill under „Your Bill Information“.

The billing cycle refers to the period for which your bill is issued.
You can find this information in the top right corner of your bill under „Your Bill Information“.

You must pay your bill by the due date specified on it.
You can check the due date via the „Mojot A1“ web or mobile app.

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or
• Huawei AppGallery.

No, the bill amount is calculated exclusively in Macedonian denars.

No, the invoice for your services with A1 Macedonia is issued exclusively in Macedonian.

Yes, you can receive your invoice at a different address.
If you wish to change the address, you need to visit the nearest A1 shop with a valid personal identification document.

Watch this step-by-step video tutorial to learn how to pay your bill online:

Yes, you can pay your bill at any A1 store. A one-time fee of 19 MKD (VAT included) is charged per transaction, and it will appear on your next monthly bill.

You can also pay your bill quickly and free of charge through:

• Our website www.A1.mk/plati-smetka
• The My A1 mobile app, under the “Bills” section
• The My A1 web portal, under the “Bills” section
• Self-service payment terminals in A1 stores

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or 
• Huawei AppGallery.

Yes, in addition to online and in-store payments, you can pay your bill at:

• Post offices (with your A1 bill or using a payment slip)
• Banks (electronically, at the counter, or using a payment slip)
• ATMs of Stopanska Banka or NLB Banka

If paying via payment slip, make sure to:

1. Enter one of A1’s transaction accounts (listed on your bill)
2. Include your 12-digit account number in the “Reference Number” field — without any additional text

You can make payments to any of the following accounts:

1. NLB Banka: 210-0706831002-12;
2. Stopanska Banka: 200-0029212758-54;
3. Komercijalna Banka: 300-0000038962-35; or
4. Halkbank: 270-0706831001-22.

Note: Payments made this way are processed on the next business day.

Yes, electronic payment can also be made with a payment card issued by one of the Macedonian commercial banks or with foreign cards issued in 45 countries.
Valid payment cards are: MasterCard, Maestro, Visa.

A requirement for payment is that the card has a three-digit security code (CVV2/CVC2).

Online bill payment with Diners or American Express cards is not possible.

Attached is a list of countries issuing Visa and MasterCard payment cards, which can be used to pay an online bill issued by A1 Macedonia:

You can postpone the payment of a due bill by 5 calendar days for a one-time fee of 99 MKD (VAT included) using one of the following methods:

• Send an SMS with the keyword ODLOZI to 1233
• Call 1234, then press 2 (Account Info), then 3 (Postpone Payment)
• Use the My A1 mobile app

Your 12-digit bill number is required for payments via:

• A1 website; or
• Bank or post office.

You can find it:

• In the email from A1 (if registered for e-billing);
• On your printed or electronic bill (top right corner);
• In the „Mojot A1“ mobile app under „Bills“ select the relevant month;
• In the „Mojot A1“ web portal under „Bills“ column „Account Number“; or
• By sending a free SMS (any content) to 14500 from your A1 mobile number (for individual mobile users only).

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or
• Huawei AppGallery.

Please pay your bill through our website, via the „Mojot A1“ application, or at the nearest A1 store. Once the payment is registered, your services will be immediately reactivated.

The current balance provides information about any additional services used outside of your subscription that have been activated during the current month.

This balance is informative only and does not include monthly subscription fees, one-time charges, discounts, or roaming costs.

You can check the current balance of your account in several ways:

• By sending an SMS to 1278 with the text SMETKA (the message is free);
• By calling 077 1278 and following the instructions from the postpaid menu (the call is free);
• Through the „Mojot A1“ mobile application in the “Balance” section;
• Through the „Mojot A1“ web portal by selecting the option “Balance – Current Balance”; or
• By calling 077 1234 and following the instructions from the postpaid menu (pressing 2, then 1).

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or
• Huawei AppGallery.

Accurate information about charges incurred while roaming (inside or outside of North Macedonia) will be available after your monthly bill is issued.

You can review the issued bills from the last 12 months and the detailed bill (traffic) for bills issued in the last 5 months through the “My A1” application by logging in:

• On the „Mojot A1“ mobile application in the „Bills – Bill List“ section (click on the bill for the respective month, which will take you to the „Bill Information“ section) – Detailed Bill; or
• On the „Mojot A1“ web portal in the „Bills – Bill Overview“​​​​​​​ section.

A detailed bill (in paper form) can be issued at the nearest A1 retail store, upon personal request submitted by the contract holder.

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or
• Huawei AppGallery.

An e-bill is a way to receive your monthly bill exclusively in electronic format.
Once activated, your printed bill will no longer be sent to your home address — instead, it will be delivered to your email inbox.

The E-Bill service is available to all private and business customers, regardless of their tariff plan. 

If your e-bill is active but not appearing in your inbox, please check your Junk, Spam, or Other folders.
Mark the message from A1-noreply@A1.mk as „Not Spam“ to ensure future delivery to your inbox.

The greatest benefit of activating the e-bill is the reduction in paper usage, which directly contributes to environmental protection.

By activating the e-bill service, you gain access to your monthly bill information at any time. Your bill cannot be lost, and delivery delays are eliminated.