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User support
Most popular questions
The equipment replacement and installation of the new TV service are performed by A1 technicians.
In short: The modem is connected to the digital receiver via an Ethernet cable and, if there is a cable network, additionally via a coaxial cable.
The television is connected to the digital receiver via an HDMI cable, which is included in the device packaging.
These and other instructions under the section 'I want to know more' can be found on the TV interface under the shortcut 'Help'.
The A1 TV service includes two viewer profiles: Family and Parent.
In the Family profile, the 'Parental Control' service is enabled, which protects children and minors from inappropriate TV and video content by requiring a PIN to view certain content.
There are 5 levels of parental control that define the age of the child/minor and accordingly restrict access to inappropriate content.
These and other instructions under the section 'I want to know more' can be found on the TV interface under the shortcut 'Help'.
The A1 TV service includes two viewer profiles: Family and Parent:
- Family – This is the standard viewer profile where the 'Parental Control' service is enabled, protecting children and minors from inappropriate TV and video content by requiring a PIN to view certain content. To view all TV and video content without a PIN (except erotic content), the parental control level must be set to 18.
- Parent – This profile allows access to all TV and video content (including erotic) without requiring a PIN. This profile remains active until the Family profile is selected again or until the digital receiver is turned off.
The 'Recording' service allows recording of past and future TV content, as well as content currently being broadcast live.
The service is available on channels listed in the TV schedule and program guides marked with the symbol of a circle within a circle.
Recorded content is available for viewing for 20 days from the date of live broadcast, after which it is automatically deleted.
All recorded content is located in 'My Collection' and can be viewed on all registered devices. However, on smartphones, tablets, and computers, only recordings from TV channels available on those devices can be viewed.
The A1 Xplore TV app can be downloaded from:
Xplore TV can be used on the latest versions of the following browsers:
- Google Chrome 79/80;
- Mozilla Firefox 74;
- Apple Safari 12/13;
- Internet Explorer 11;
- Edge 79/80.
Operating System Requirements:
- Windows 7, 8, or 10;
- macOS El Capitan or Mojave.
No. The service is only available within the territory of the Republic of North Macedonia.
Yes, the service is available through the A1 Xplore TV app and via the website https://xploretv.mk/home.
The password can be changed at the following link: https://www.a1.mk/xplore-tv-promena-na-lozinka.
If you do not know your password, please call the Contact Center at 077 1234 to have it sent to your contact number.
If you are experiencing login issues with the A1 Xplore TV mobile app on Huawei or Xiaomi devices, please follow these steps:
- If you are using the app via mobile internet, switch to a WiFi network and try logging in again.
- Go to Settings - SIM cards & Mobile Networks - select the SIM card you want to configure (SIM 1 or SIM 2) - Access Point Names. The Proxy field should be empty. If it contains any data, delete it and save the changes.
Network error/App not working – If one of these messages appears on your TV, unplug the TV receiver and plug it back in. If the issue persists, contact the A1 Contact Center at 077 1234.
HDMI-HDCP error – RIf this message appears on your TV, unplug and replug the HDMI cable. If the issue is not resolved or reappears, change the resolution on the receiver to one supported by your TV. After changing it, unplug and replug the receiver to save the change. If the error persists, contact the A1 Contact Center.
Blue/Black screen – If a blue or black screen appears on your TV, unplug and replug the receiver. If the issue is not resolved, contact the A1 Contact Center at 077 1234.
