User support

SAGEM STB Receiver (white)
This message appears when the card is incorrectly inserted into the digital receiver. The card must be inserted into the receiver with the chip facing upward. Immediately afterward, you will need to restart the digital receiver by turning the power off and on.

If this does not resolve the issue, you will need to perform a factory reset of the digital receiver. The procedure for factory reset is as follows:
Select “Menu” on the remote control of the digital receiver, then select “Settings,” then select “Technical Settings.” Enter your PIN (the default PIN code is 1234), then press “System” and select “Factory Reset.” This will initiate the factory reset, and all settings will be restored to default. Please wait until the factory reset process is complete and your device restarts.

STRONG STB Receiver (black)
This message appears when the card is incorrectly inserted into the digital receiver. The card must be inserted into the receiver with the chip facing upward. Immediately afterward, you will need to restart the digital receiver by turning the power off and on.

CA Module
Please check whether the card is correctly inserted into the TV. The card should be inserted with the chip facing outward, with the chip going into the TV first.

SAGEM STB Receiver (white)
If you are using the white receiver – Sagem, the card must be inserted into the receiver with the chip facing upward. Immediately afterward, you will need to restart the digital receiver by turning the power off and on.

STRONG STB Receiver (black)
If you are using the black receiver – Strong, the card must be inserted into the receiver with the chip facing upward. Please check if the card is inserted correctly; remove it and reinsert it into the receiver. Immediately afterward, you will need to restart the digital receiver by turning the power off and on.

If the issue is not resolved in this way, you will need to perform a factory reset of the device. The procedure for a factory reset is as follows:
Select “Menu” on the remote control of the digital receiver, then select “Settings,” then choose “Factory Reset,” and press “OK.” This will initiate the factory reset, restoring all settings to default. Please wait until the factory reset process is complete and your device restarts.

KAON 1701D DVB-T (black)
The message “Insert the smart card” may appear when the smart card is not inserted into the receiver or is inserted incorrectly. The card slot is located on the right side (when viewed from the front), and the card must be inserted with the chip facing downward (toward the floor).

Refer to the video that explains the detailed scanning procedure for your respective receiver:

The PIN code to access the menu for factory reset and channel scanning is 0000 or 000000.

Refer to the videos that detail the scanning procedure for your respective model:

STRONG SRT8420: https://www.youtube.com/watch?v=lb1OL7mpsqw

KAON 1701D: https://www.youtube.com/watch?v=9k3Ll7jbUyo

SAGEM STB receiver (white)
To scan channels: open Menu on the remote control, select Settings, then Technical Settings, choose Channel Search, and press OK on Start Search. Wait for the scan to complete, note the number of channels found, then press OK twice.
 

SAGEM STB receiver (white)
If you are using the white Sagem receiver, the smart card must be inserted into the receiver with the chip facing upwards. Immediately afterwards, restart the digital receiver by disconnecting and reconnecting it from the power supply.

STRONG STB receiver (black)
If you are using the black Strong receiver, the smart card must be inserted into the receiver with the chip facing upwards. Check if the card is properly inserted, remove it, and reinsert it into the receiver. Then restart the digital receiver by disconnecting and reconnecting it from the power supply.
If this does not resolve the issue, a factory reset of the device will be required.
The procedure for factory reset is as follows:
Select “Menu” on the remote control of the digital receiver, then choose “Settings,” then the “Factory Reset” field and select “OK.”
This will initiate the factory reset process, restoring all settings to default. Wait until the reset is complete and the device powers back on.

KAON 1701D DVB-T (black)
The message “Insert the smart card” may appear when the smart card is not inserted in the receiver or has been inserted incorrectly. The card slot is located on the right-hand side (when viewed from the front), and the card must be inserted with the chip facing downward (towards the floor).

SAGEM STB receiver (white)
To scan channels, follow these steps:
Select “Menu” on the remote control of the digital receiver, then select “Settings.”
Choose “Technical Settings,” then press “Channel Search” and select “OK” on “Start Search.”
This will start the scanning process. Wait until the process is completed, and the number of found channels is displayed.
Immediately after, press the “OK” button twice.

STRONG STB receiver (black)
To scan channels, proceed as follows:
Select “Menu” on the remote control of the digital receiver, then choose “Channels,” click on “Search,” and select “OK.”
This will start the scanning process. Wait until the scan is complete and the number of found channels is displayed.
See the following video for a detailed tutorial on channel scanning and factory reset for the STRONG SRT8420 DVB-T receiver: https://www.youtube.com/watch?v=lb1OL7mpsqw

KAON 1701D DVB-T (black)
Select “Menu” on the remote control, then choose “Configuration.”
Press “Channel Installation,” select “OK,” and enter the PIN code 1234 (default).
Then select “Auto Tuning” and “OK” to start the scan. Wait for the process to finish and the number of channels to appear.
After that, select “OK” on “Save.”
Watch the video with detailed instructions for channel scanning and factory reset for the KAON 1701D DVB-T receiver: https://www.youtube.com/watch?v=9k3Ll7jbUyo

Watch the following video for instructions on using TV via CAM modules: 

Use the remote control button TV/AV, Input, or Source to switch to the correct output (HDMI, SCART, AV) depending on what the TV receiver is connected to.

Subtitles can be enabled using the subt (Subtitle) button on your digital receiver remote.

SAGEM STB Receiver (white)
The signal reception level is checked through the digital receiver.
Select “Menu,” then press “Settings,” choose “Technical Settings,” and enter the PIN code (0000 or 1234 – default), then select “Signal.”
Go to the S/N value; the parameter should be between 24 and 27. If the value is lower, adjust the antenna so the value increases to the desired level.
Next, go to the second option, BER. The value should be between 0 and 100, but it may vary up to 2000. If this value is higher, you will experience difficulties with signal reception. This can be resolved by adjusting your external antenna.
The next fields are Signal Strength and Signal Quality, both of which should ideally display a value of 100.

STRONG STB Receiver (black)
To check the signal on the STRONG receiver, select a specific TV channel and press the “i” button on the digital receiver remote control twice. This will display the S/N value, which should be between 24 and 27, while the BER value should be up to 100.
If these parameters are higher, we recommend adjusting your external antenna until you reach the appropriate value.

KAON 1701D DVB-T (black)
To check the signal on the KAON receiver, select “Menu” on the digital receiver remote control, press “Configuration,” and then choose “System Information.” Press “Diagnostics” and select “Channel Status.”
Here you will find two options that display the signal:

• Signal Level
• Signal Quality

Both of these should be fully filled for optimal signal reception. The less filled the line is for each parameter, the higher the chance of experiencing signal reception difficulties. In such a case, please adjust your external antenna to achieve better signal reception.

For quality signal reception, it is essential to connect an external antenna directed toward the nearest TV transmitter.

Check that the SCART cable is firmly connected to both the digital receiver and your TV. If there is still a problem, disconnect and reconnect the SCART cable on both ends.

If the issue persists, remove the SCART cable from its current port on the receiver and insert it into the other output port labeled AUX. Note: sound adjustment commands such as volume control will then need to be performed directly on your TV's remote.

The same procedure applies to color reception issues: reseat the SCART cable on both ends or try a different SCART cable if the problem continues.