You can renew the contract for your postpaid line two months before the contract expires. This change can be made with a valid personal identification document:
You can change your tariff plan via the My A1 app. You can also make the change at any of our retail stores or partner stores marked with the A1 brand, by presenting a valid personal identification document.
During the contractual period, you can only switch to a higher tariff plan, with a one-time fee of MKD 149 for the tariff change.
To change your tariff plan, all outstanding A1 bills must be fully paid.
You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:
To change the holder of the subscription contract, you must submit a request for transfer at the nearest A1 retail store, in the presence of both the current and the new contract signatory.
To complete this change, valid personal identification documents for both users must be presented, as well as a valid company stamp from the legal entity.
To change the holder of the subscription contract, you must submit a request for transfer at the nearest A1 retail store, in the presence of both the current and the new contract signatory. Valid personal identification documents for both users are required.
The change is subject to a one-time fee of MKD 399, which will be charged on the first invoice issued to the new contract holder.
If you are an existing A1 user and need a new device, you can get one at any time, regardless of your current contractual obligation — this applies to certain types of devices.
Additionally, the option to get a new device upon contract renewal or signing a new 24-month contract remains available.
Yes, if you are an A1 prepaid user, you can transfer your number to postpaid free of charge by selecting a suitable tariff plan and signing a subscription contract.
