User support

Watch this step-by-step video tutorial to learn how to pay your bill online:

Yes, you can pay your bill at any A1 store. A one-time fee of 19 MKD (VAT included) is charged per transaction, and it will appear on your next monthly bill.

You can also pay your bill quickly and free of charge through:

• Our website www.A1.mk/plati-smetka
• The My A1 mobile app, under the “Bills” section
• The My A1 web portal, under the “Bills” section
• Self-service payment terminals in A1 stores

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or 
• Huawei AppGallery.
   

Yes, in addition to online and in-store payments, you can pay your bill at:

• Post offices (with your A1 bill or using a payment slip)
• Banks (electronically, at the counter, or using a payment slip)
• ATMs of Stopanska Banka or NLB Banka

If paying via payment slip, make sure to:

1. Enter one of A1’s transaction accounts (listed on your bill)
2. Include your 12-digit account number in the “Reference Number” field — without any additional text

You can make payments to any of the following accounts:

1. NLB Banka: 210-0706831002-12;
2. Stopanska Banka: 200-0029212758-54;
3. Komercijalna Banka: 300-0000038962-35; or
4. Halkbank: 270-0706831001-22.

Note: Payments made this way are processed on the next business day.

Yes, electronic payment can also be made with a payment card issued by one of the Macedonian commercial banks or with foreign cards issued in 45 countries.
Valid payment cards are: MasterCard, Maestro, Visa.

A requirement for payment is that the card has a three-digit security code (CVV2/CVC2).

Online bill payment with Diners or American Express cards is not possible.

Attached is a list of countries issuing Visa and MasterCard payment cards, which can be used to pay an online bill issued by A1 Macedonia:

You can postpone the payment of a due bill by 5 calendar days for a one-time fee of 99 MKD (VAT included) using one of the following methods:

• Send an SMS with the keyword ODLOZI to 1233
• Call 1234, then press 2 (Account Info), then 3 (Postpone Payment)
• Use the My A1 mobile app

Your 12-digit bill number is required for payments via:

• A1 website; or
• Bank or post office.

You can find it:

• In the email from A1 (if registered for e-billing);
• On your printed or electronic bill (top right corner);
• In the „Mojot A1“ mobile app under „Bills“ select the relevant month;
• In the „Mojot A1“ web portal under „Bills“ column „Account Number“; or
• By sending a free SMS (any content) to 14500 from your A1 mobile number (for individual mobile users only).

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or
• Huawei AppGallery.

Please pay your bill through our website, via the „Mojot A1“ application, or at the nearest A1 store.

Once the payment is registered, your services will be immediately reactivated.

No, but A1 Guru Slavcho provides assistance with paying your monthly bills quickly, safely, and easily.