User support

A1 Macedonia issues bills in several billing cycles, which are assigned when the contract is signed. The billing cycle cannot be changed.

You can receive your bill in one of the following formats:

• Electronically via email
• Via SMS
• In paper form by post

Receiving your bill via email or SMS is the fastest way to access it immediately after the billing cycle ends.

Details such as the payment due date, account number, and subscriber number can be found in the top right corner of your bill under the section "Your Account Information."

The billing cycle refers to the period of the month for which your bill is issued.

You can find this information in the top right corner of your bill under "Your Account Information."

You must pay your bill by the due date indicated on it.
You can check the due date via „Mojot A1“ on web or mobile app.

You can download the „Mojot A1“ mobile app for free on your mobile device/tablet from:

• Google Play;
• App Store; or 
• Huawei AppGallery.
   

No, the bill amount is calculated exclusively in Macedonian denars.

No, bills for A1 Macedonia services are issued exclusively in the Macedonian language.

Yes, you can request to receive your bill at a different address.

To update your billing address, please visit the nearest A1 store with a valid personal identification document.