User support
My bill
Discover quick and easy ways to pay your invoices, check your current balance, and delay unpaid bills.
New customer
Here you will find guidance on how to formalize an agreement and which documents are required.
Business user
Learn more about your company's services and how to schedule a meeting for the A1 Business offer.
My prepaid number
Find all the information you need to register a new prepaid SIM card, check its validity, top up your credit, and activate additional service packages.
Changing my services
Discover everything about your contract and explore extra services for entertainment and home & device protection.
Mojot A1
Track all information related to your account and services through 'Mojot A1'
I travel abroad
I would like to receive more information on how to use services easily and securely while traveling abroad.
I need technical assistance
Set up your mobile internet parameters or resolve connectivity issues at home with the assistance of our digital technician.
Xplore TV
Enjoy your favorite movies and TV series anytime, anywhere, across all your devices with Xplore TV.
eSIM
Learn how to activate your eSIM and explore the benefits of using a digital SIM card.
Contact
Digital Technician - available 24/7 via My A1
This service will help you detect and eliminate any potential issues related to your fixed services yourself: internet, TV and fixed line. The Digital Technician is available via My A1 (app and web portal).
Meet Slavcho - A1 Guru virtual expert
The virtual expert Slavcho is a chatbot understanding and speaking both Macedonian and Albanian. The communication with Slavcho is completely free of charge and you can reach him on our webpage or via the Viber and Facebook Messenger.
