Support User support
Digital Technician - available 24/7 via My A1
This service will help you detect and eliminate any potential issues related to your fixed services yourself: internet, TV and fixed line. The Digital Technician is available via My A1 (app and web portal).
- How to purchase phone or other device based on an instalment plan?
- Can I keep the same phone number and transfer it to A1?
- How can I enter subscription service agreement for postpaid services?
- Do you have an internet bundle I can use in my holiday house?
- Which documents are required to enter a subscription service agreement?
- I’ve forgotten my Mojot A1 username/password, what do I need to do?
- I use fixed services, how can I create Mojot A1 username?
- Mojot A1 - Bill payment, prepaid top up and additional bundle activation
- Mojot A1 - How to use the Mojot A1 mobile app
- Mojot A1 – Mobile app installation and creating profile
- On my bill, I have been charged for SMS sent from +38977000301. I’m not sure whose number this is?
- How can I use internet while abroad?
- I’ve been sent one SMS that I've received several times
- Will I be charged for the mobile data used abroad?
- How to make calls while abroad at the most favourable fees?
- How can I place online order to purchase a device?
- How to place an online order for A1 Combo bundle featuring internet, TV and/or mobile lines on the A1 webpage?
- Can I renew my service agreement online?
- How can I find devices with online discounts and gifts?
- The phone I like is not available online, how to proceed with the order?
