User support

What is a Viewer Profile?

For these and other "More info" instructions refer to the Help section on the TV interface.

The TV service contains two profiles of viewers, Family and Parent:

  • The Family profile includes the Parental Control service, which protects children and minors from inappropriate TV and video content, so browsing/watching such content is available only by entering a PIN. In this profile, for browsing/watching full TV and video content without PIN, except erotic, it is necessary to set the level of Parental protection to 18.

  • Parent - this profile is available for selection and allows access to your TV and video content, including erotic, without the need of entering a PIN. • This profile applies until the Family profile is re-selected or the digital receiver is switched off.

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