Gift for all A1 customers
via My A1
Rules to enter and win gift in the 2020 New Year’s campaign “Reveal Your Surprise”
The New Year's Campaign organized by A1 Macedonia is designed for prepaid customers using mobile communication services (tariff plans with voicemail), postpaid customers using services at fixed location (using individual or bundle services) and customers using prepaid mobile communication services, having regularly updated and used the My A1 app.
Subscribers and customers using the services provided by A1 Macedonia in the period from 01.12.2020 to 30.12.2020 shall be awarded a surprise gift when initially opening the updated version of the My A1 app.
Gift from A1 Macedonia product portfolio:
For mobile postpaid and prepaid customers:
- 10GB national internet data;
- 15GB national internet data;
- 20GB national internet data;
For subscriber of fixed location services, depending on the technology used:
- 50GB internet data;
- 50 national minutes;
- 100 national minutes;
- Speed boost- speed increase to 30/5 Mbps;
- HBO Lite bundle;
- HBO bundle;
- Pink Lite bundle;
- Pink bundle;
Gift from A1 Macedonia hardware portfolio:
- 21 x iPhone 12 64GB
- 21 x Lenovo Tablet M10
- 100 x Smart Band Mi Band 3
Rules for redemption, delivery and handover of gifts
- Postpaid customers using mobile communication services (tariff plans with voicemail), postpaid customers using services at fixed location (using individual or bundle services) and customers using prepaid mobile communication services, regularly updating and using the My A1 app, may enter the New Year’s surprise campaign.
- Customers having unpaid bills or are behind on their bills for using A1 Macedonia services shall be included in the New Year’s Campaign once they settle their debts and pay their bills.
- A single phone number (postpaid or prepaid) shall be eligible for only one type of gift awarded in the promotional period.
- Should the gift be a product benefit for the subscriber or the customer, it shall be awarded right away and shall have validity of 30 days if the respective winner is a postpaid customer or 7 days if the winner is a prepaid customer.
- A winner of a hardware gift shall be a subscriber who has personally entered the service agreement (for postpaid services) or a prepaid customer whose personal data have been registered at A1 Macedonia official system;
- Gifts shall be awarded randomly, using a special software;
- All customers having won a hardware gift from A1 Macedonia shall be contacted by phone or by SMS, and their names shall be published on A1 Macedonia's webpage - www.A1.mk, once the gift has been delivered;
- Hardware gift awarded shall be delivered to winners' addresses by an authorized company dealing with postal delivery services;
- Hardware gifts shall be handed over solely to the subscriber having personally entered the service agreement (for postpaid services) or to the prepaid customer whose personal data have been recorded in the official system having won a hardware gift from A1 Macedonia, based on presenting a valid personal identification document (personal identification card or passport). In the event a business (legal entity) is winner of a gift, the gift shall be handed over solely to an authorized person of the legal entity, based on presenting valid personal identification document.
- In the event the winner of a hardware gift is a minor, they may redeem their award in the presence of their parents or authorized guardians registered as a user of the winning phone number and appearing as a signatory of all documents required to redeem and collect the gift.
- In the event due to justified reasons, the subscriber or the customer having won a hardware gift shall not be able to collect the gift, the gift may be collected by a different person duly authorized based on notarized power of attorney granted by the subscriber or the customer;
- In the event of failed delivery to the address provided by the subscriber or the customer to A1 Macedonia, all subscribers or customers having been duly contacted and confirmed and having won a hardware gift, shall collect their gift at A1 Macedonia’s business premises located in Skopje (Ploshtad Presveta Bogorodica br. 1, Skopje) within 90 (ninety) days as of the date of the notification sent via My A1 that they have won a hardware gift. If subscribers or customers shall fail to collect their gifts within the timeframe above, they shall lose the right to redeem the gift awarded.
- The redemption of the hardware gift shall be confirmed by signing a statement by the winning subscriber or customer;
- The hardware gift may not be exchanged for cash, other equipment or services;
- Hardware gift awarded may not be transferred to any other subscriber or client;
- Winning subscribers or winner shall lose the right to redeem and collect their hardware gift if:
- they shall waive the receipt of the gift in writing;
- they shall not be reachable within 5 days as of the date of notifying via the My A1 app that they have been awarded a hardware gift.
- If by the date of redemption of the gift, the winning phone number (MSISDN) is no longer active in A1 Macedonia network, that is, if there is an ongoing porting procedure to the network of another carrier, or if the services used in A1 Macedonia have been deactivated.
- If they fail to provide the required information and documentation for gift handover within the prescribed timeframe.
- A1 Macedonia employees shall not be entitled to enter the New Year’s Campaign "Reveal Your Surprise"..